Welcome to Ozatrion's Fulfillment Policy. This policy outlines our procedures for order processing, shipping, and delivery. By placing an order with Ozatrion, you agree to the terms of this Fulfillment Policy.
Once you place an order on the Ozatrion website, we will begin processing it as soon as possible. Order processing times may vary depending on the product and its availability. You will receive an email confirmation with your order details once your order has been successfully placed.
Please note that orders are processed during business hours, Monday through Friday, excluding holidays. Orders placed outside of business hours will be processed on the next business day.
Ozatrion offers shipping to locations within country and internationally. Shipping costs and delivery times may vary depending on your location and the shipping method selected at checkout.
We partner with reputable shipping carriers to ensure timely and secure delivery of your orders. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Standard shipping typically takes number business days for domestic orders and number business days for international orders. Expedited shipping options are available for an additional fee.
Delivery times may vary depending on your location and the shipping method selected. While we make every effort to deliver your orders within the estimated timeframe, unforeseen circumstances such as weather conditions or customs delays may affect delivery times.
If you have not received your order within the estimated delivery timeframe, please contact our customer service team for assistance.
You can track the status of your order by logging into your Ozatrion account and accessing the Order History section. Alternatively, you can use the tracking information provided in your shipping confirmation email to track your order on the carrier's website.
Please note that tracking information may not be available for all shipping methods.
If you need to make changes to or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders may be processed quickly, and changes may not always be possible once an order has been submitted.
Please review your order carefully before completing the checkout process to ensure that all information is accurate.
Ozatrion accepts returns and exchanges within number days of delivery for eligible products. To initiate a return or exchange, please contact our customer service team for instructions. Please note that certain products may be ineligible for return or exchange due to hygiene reasons or other restrictions.
Returned items must be in their original condition and packaging, and customers are responsible for return shipping costs unless the return is due to an error on our part.
If you receive a damaged or defective item, please contact our customer service team within number days of delivery. We will work with you to arrange for a replacement or refund for the affected item.
Please provide detailed information and, if possible, photos of the damaged or defective item to expedite the resolution process.
If you have any questions about our Fulfillment Policy or need assistance with an order, please [email protected]
We strive to provide excellent customer service and will do our best to address any concerns or inquiries in a timely manner.